Customer service

We believe jewelry should last a lifetime—and so should the support behind it. From repairs to resizing, we're here for you every step of the way.

Lifetime Warranty

Every piece you purchase from us comes with a lifetime warranty. That means we stand by the quality and craftsmanship of our jewelry—for life. Whether it’s a simple fix or something more complex, we’ve got you covered.

Free Repairs

We offer free repairs on all products, no matter when you purchased them. Common services include:

  • Re-polishing

  • Chain repair

  • Clasp adjustments

  • Re-tipping prongs

  • Stone tightening

If your jewelry ever needs attention, just let us know—we’ll make it right.

Free Resizing

Not quite the perfect fit? We provide complimentary resizing to ensure your ring or bracelet feels just right.

Lost Stones Policy

If you lose a stone under 0.10 carats, we’ll replace it free of charge as part of your warranty. For larger stones, reach out and we’ll provide a custom quote for replacement.

Shipping for Repairs and Resizing

  • Shipping to us: Customers are responsible for shipping costs when sending jewelry in for repair or resizing.

  • Shipping back to you: Once we’ve completed the service, we’ll cover the return shipping and send your piece back with complimentary overnight delivery.